Servicing your renewable energy solutions to protect your investment

Products

Protecting your investments and peace of mind with annual servicing

After your system has been commissioned, we cover any defects for a 3 month post installation period and this is free of charge. After which point call outs and addressing issues become chargeable visits (costs are as below). (Please also note that unless otherwise specified, labour costs are not included when replacing parts which are under warranty, with charges as below).

Additionally majority of renewable energy systems do require some attention (in the same way oil or gas boilers do). We offer a basic annual service option as well as an annual service & support package offering peace of mind and esnures we will be with you when you need us. We also offer a general plumbing and electrical service which is generally only offered to customers where we have installed solutions, however after a detailed survey this may be offered .

We also offer service packages to customers where we have not installed the solution(s), however we charge a non-refundable system check of £99.99 (ex VAT) to check the system / operation, and based on this visit we will confirm if we can take the system on.

Please contact us to discuss your specific requirement further. (click here)

Our service plans cover the following technologies:

Why is servicing your Renewable Technology solution(s) important?

To help with any service / fault call, our code of practice helps us prioritise how and why we attend in the timescales we do.

  1. Existing customers are prioritised before new customers, (ie fixing & servicing before site visits)
  2. Recently installed customer as part of new installation (i.e. to get this running as it should)
  3. Customers who are on a service or support package, (Gold support customers have the highest priority)
  4. Customer who have had annual servicing
  5. Customers we installed
  6. Customers we didn't install, (if a service & support package is offered and accepted, then 'customer status' is agreed).

NB - the product which needs to be investigated may also need to be prioritised, eg solar PV and thermal may get less priority in winter (as the gains may be less), against those that provide heat and hot water (oil, gas, biomass, heat pumps etc.)

For solutions such as Solar PV, these should operate with very little maintenance, but many customers do look for peace of mind. Regularly checking your meter or possibly adding remote monitoring will help address many concerns, a clean with clear water from time to time may also help if in an area where dust may build up, however the weather usually takes care of that.

Heat Recovery & Ventilation, Solar Thermal Air and Ground Source Heat Pumps, do require annual servicing and maintenance as part of the general running and / or to ensure the manufacturers’ warranty remains valid. These tend to be checking the system, cleaning the filters, topping up glycol / brine, checking system diagnostics and tweaking settings to ensure the system is running optimally, (see below).

Biomass boilers do require more significant attention and should have an annual service as this will prolong the boiler life and ensure that it continues to perform at an optimum level. An annual service can often be required to ensure the manufacturers’ extended guarantee remains valid. Most boilers will come with a statutory guarantee (usually 2 years), but if the boiler is serviced and maintained then the manufacturer guarantee can be extended by up to 5 years, (please see the individual boiler warranty information, or ask us to provide it is this cannot be found). At year 3, Biomass boilers usually need a very detailed and intensive service, which will involve stripping down certain components of the boiler and then rebuilding.

How much does it cost and what do I do next?

Prices vary as each customer’s solution is likely to be different, and so requires a bespoke price for each customer and for each product, with discounts available for multiple technologies. Please note we only offer general plumbing and electrical service contracts to our existing customers.

Unless you have a support package, our call out charges are as below:

If travel is within 45 miles call out charges are £49.99, plus the initial £30 for the first hour, plus mileage at £0.45 per mile (round trip).

If travel is between 45 to 100 miles outside of Galashiels, call out charges are £79.99, plus the initial £30 for the first hour. plus mileage at £0.45 per mile (round trip).

If travel is greater than 100 miles outside of Galashiels, call out charges will be confirmed over the phone plus the initial £30 for the first hour. plus mileage at £0.45 per mile (round trip).

PLEASE NOTE, we will endeavour to be onsite within 5 days of notice. (If under a support package we guarantee to be on site within 24 hours, endeavouring to attend on the same day).

Post installation

After your system has been commissioned, we cover any defects for a 3 month post installation period and this is free of charge. After which point call outs and addressing issues become chargeable visits. Please also note that unless otherwise specified, labour costs are not included when replacing parts which are under warranty.

Please note that if we have arranged to service call, and the system cannnot be serviced due to access being prevented, or in the case of biomass boilers not being switched off the night before and information relayed at the time of booking that is not followed, then a call out charge of £99.99 (ex VAT) will be incurred

Please contact us to discuss our service plan options.

"I look forward to a long association with Renew Green Energy, the kind of assurance I was looking for".

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